Terms of use
These terms cover your use of the GoClean app and the orders you place through it. By placing an order you accept them.
Version 1.0 · Last updated 8 September 20261. What GoClean is
GoClean is a marketplace. Independent laundromats do the cleaning and independent riders handle collection and delivery. We take your order, hold your payment and pass the work to the laundromat you picked.
2. Prices and payment
Each laundromat sets its own price for every item and service, and its own minimum order and pickup and return fare. The app shows the full amount before you confirm.
Orders are prepaid. Payment clears before the laundromat sees the order, so nothing is owed at the door.
3. Accepting an order
A laundromat has 15 minutes to accept. If it does not, you are told and can reassign the order to another laundromat or cancel it for a full refund.
4. Turnaround
Standard orders come back in 6 to 12 working hours. Express orders come back within 4 working hours. Both are counted from collection, not from when you place the order.
Working hours are the laundromat's own opening hours, which you can see on its profile.
5. What you send
Tell us what is in the bag. The rider counts the items at pickup, and the laundromat counts them again on arrival. If the count does not match your order, the laundromat contacts you before cleaning starts.
Empty your pockets. We are not responsible for money, keys, cards or anything else left in a garment.
6. Damage and loss
Raise a claim within 24 hours of delivery, through the order in the app. We mediate between you and the laundromat, and a settled claim is deducted from that laundromat's payout.
Some fabrics cannot be treated safely. A laundromat may decline an item and return it uncleaned, and you are not charged for it.
7. Cancelling
Cancel before the laundromat accepts and you are refunded in full. After collection the order is in progress and the cleaning cost stands. If a laundromat declines your order, the full amount is refunded.
8. Your account
Keep your login details to yourself. Orders placed from your account are treated as yours. We may suspend an account used to abuse riders or laundromats, or to place orders that are never paid for.
9. Changes to these terms
We update these terms as the service changes. The version and date at the top tell you which set is live, and the app tells you when they change.
10. Getting in touch
Email [email protected] or message us on WhatsApp at 0700 000 000. Kenyan law applies to these terms.